Performance Details

Department of Administration

Mission

The mission of the Department of Administration is to provide consistent and efficient support services to state agencies so that they may better serve Alaskans. AS 44.21.010-045

Core Services

  • Legal, Advocacy and Regulatory Services.
  • Family Support
  • Enterprise Support Services

Arrow GraphicResults

Core Services
A: Provide consistent and efficient support services to state agencies so that they may better serve Alaskans.  Details >
A1: Legal, Advocacy and Regulatory Services.  Details >
  • TARGET #1: Reduction in number of appellate cases pending assignment for drafting opening briefs.
A2: Family Support  Details >
  • TARGET #1: Pre-disposition reports are filed with the Courts by due date.
A3: Enterprise Support Services  Details >
  • TARGET #1: 5 year trend of cost growth for core government support services.
  • TARGET #2: Percentage of customer services satisfaction for internal core government support services customers.

Performance Detail


A: Result - Provide consistent and efficient support services to state agencies so that they may better serve Alaskans.

A1: Core Service - Legal, Advocacy and Regulatory Services.
    
Target #1: Reduction in number of appellate cases pending assignment for drafting opening briefs.


Public Defender Appellate Backlog
Year Number of Cases Open
2017
16
2016
76
2015
87
2014
129
2013
100
2012
89

Analysis of results and challenges: The Public Defender Agency increased the use of appellate contract attorneys during 2017 and transferred a large number of appellate matters to the Office of Public Advocacy, to ensure appellate filing deadlines were met on cases that had been awaiting assignment

A2: Core Service - Family Support
    
Target #1: Pre-disposition reports are filed with the Courts by due date.


Percentage of Predisposition Reports Filed W/Courts by Due Date
Fiscal Year % Reports Filed Timely
FY 2017
68%
FY 2016
68%
FY 2015
68%
FY 2014
53%
FY 2013
56%
FY 2012
63%
FY 2011
64%
FY 2010
53%

Analysis of results and challenges: Child in Need of Aid (CINA) cases continue to be filed by the Office of Childrenís Services at a substantial rate. Since FY14 the CINA caseload has increased dramatically. This has caused Guardian ad Litem caseloads to remain high preventing optimal service. Guardians ad litem now carry a caseload of over 100 children each. It is a continuing challenge for GALís to meet court deadlines and timely meet with children.

A3: Core Service - Enterprise Support Services
    
Target #1: 5 year trend of cost growth for core government support services.

Methodology: Based on Conference Committee.

Five Year Cost Growth Trend
Fiscal Year YTD Total
FY 2018
1.76%
FY 2017
-2.85%
FY 2016
-2.36%
FY 2015
3.33%
FY 2014
2.93%
FY 2013
4.46%

Analysis of results and challenges: The budgeted costs growth trend includes all fund types for the Department of Administration. Beginning in fiscal year 2013, through conference committee for fiscal year 2018, the department has maintained an average trend of .56%. The budget growth shown in FY2018 is largely the result of Shared Services and Office of Information Technology staff transfers. This is the result of reorganization efforts, not net budget increases.
    
Target #2: Percentage of customer services satisfaction for internal core government support services customers.


Customer Service Satisfaction
Fiscal Year YTD Total
FY 2016
74.5%
FY 2015
72.25%
FY 2014
80.95%
FY 2013
76.0%
FY 2012
79.4%

Analysis of results and challenges: The Department of Administration (DOA) surveyed all Administrative Services Directors. The survey was constructed to seek customer service satisfaction data for 5 of DOA's enterprise divisions, Finance, General Services, Personnel, Enterprise Technology Services and Risk Management.

The 4 areas surveyed were customer service, timeliness, quality, and cost/value of service. On a scale of 1 to 10, there was an overall customer service satisfaction reported of 72.25%.

 

Current as of October 16, 2017